PT Alma Mia Bali will use a trackable shipping system in all shipment to customers and inform the details and tracking number as soon as the info is available from the shipping company, so both parties can track the package. The curriers are EMS and/or JNE. PT Alma Mia Bali will not be responsible for any lost or delayed during shipping, related to shipping companies. 

Orders will be processed and dispatched within 3 working days from the receipt of your order confirmation and payment.

In case that an order is returned to us due to an incorrect address provided by the customer, or is left unclaimed, the full cost of redelivery is under the customer responsability.